Cancellation & Refund Policy | Dot Notary

Cancellation & Refund Policy

Please review these terms before booking your appointment.

Appointment Deposit

A $30 deposit is required to secure any notary appointment, whether remote or in person. The deposit is applied in full toward your final bill. It is refundable only if you cancel with more than 24 hours' notice — otherwise, it is generally nonrefundable.

Cancellations

If you're unable to make your scheduled appointment, please let us know at least 24 hours in advance so the time slot can be offered to another client. You can reach us by email at info@dotnotary.com or by phone at 410-596-0460.

No-Shows

A no-show occurs when a signer fails to appear for a scheduled appointment without prior notice, or cancels with less than 24 hours' notice. In either case, the deposit is forfeited for the first occurrence. We understand that unforeseen circumstances happen — we'll send a reminder about the missed appointment and offer a chance to reschedule.

Refunds

Completed services — including any notarization or notarial act that has already been executed and finalized — are not eligible for a refund. Refunds are only considered for advance payments on services not yet rendered, in the following cases:

  • Appointment cancellation — with at least 24 hours' notice, any advance payment (excluding the nonrefundable deposit) will be refunded.
  • Service unavailability — if we're unable to provide the notary service due to unforeseen circumstances or an issue on our end, a full refund, including the deposit, will be issued.